Your support inbox, answered for you.
Support Agent turns your past support emails into an AI knowledge base, then uses it with Shopify order data to draft replies to customer messages in your brand's voice.
Drafts first, always · No credit card required
A grounded reply drafted for every customer email.
Hi! I ordered 5 days ago (#1043) and haven't gotten a tracking number yet. Has it shipped?
Hi Jamie, good news, order #1043 shipped yesterday via USPS and is on its way. Your tracking number is 9400…1196, expected to arrive Thursday. Thanks for your patience!
Hi! I ordered 5 days ago (#1043) and haven't gotten a tracking number yet. Has it shipped?
Hi Jamie, good news, order #1043 shipped yesterday via USPS and is on its way. Your tracking number is 9400…1196, expected to arrive Thursday. Thanks for your patience!
- Gmail
- Shopify
- Slack
- Any inbox (IMAP)
You run a brand, not a help desk.
Support is the work that never ends, and the work that pulls you away from everything else. You don't need more hours. You need the repetitive emails handled.
“Where’s my order?”, for the tenth time today
The same handful of questions, over and over, while the work that actually grows your brand waits.
Replies that should take seconds take hours
Tickets pile up overnight. Slow answers make a brand customers love feel smaller than it is.
Every answer means digging through Shopify first
Order number, fulfillment, tracking, refund status, look it up, copy, paste, repeat. All day.
Built to save you hours, not just hit inbox zero.
to draft a grounded reply, every time
of drafts reviewable before they ever send
From overflowing inbox to answered, in three steps.
Connect your inbox
One click for Gmail, or an app password for any other inbox. Setup takes minutes, and nothing changes for your customers, replies still come from your own address.
It drafts grounded replies
Every email is sorted by topic with a confidence score and answered from your knowledge base and live Shopify order data, real tracking, real fulfillment, never a generic guess.
It earns the right to send
Replies start as drafts you approve. As you approve, each topic earns auto-send, one category at a time, on your terms. You're always in control of what goes out.
Accurate answers, in your voice, and you stay in control.
Grounded in real order data
Drafts pull live Shopify fulfillment, tracking, and customer history, so answers are accurate, not a made-up guess.
Earns trust one topic at a time
Auto-send unlocks per category, only after enough approved replies. Nothing graduates before you trust it.
Replies from your own mailbox
Every reply goes out from your address, on the original thread. Customers never see a third-party tool.
A knowledge base that grows itself
When the agent learns a new answer from how you reply, it proposes a reusable knowledge entry for you to approve.
No-reply noise, filtered out
Transactional senders like Shopify, Klaviyo, and Google are auto-suppressed, so the agent only works real customer email.
Slack alerts + a weekly recap
Get pinged in Slack when something needs you, plus a weekly digest of what got handled and the time it saved.
Built to earn your trust before it earns autonomy.
Drafts first, always
Nothing is auto-sent until a topic has earned it through replies you approved. Day one, the agent only suggests.
One category at a time
Order status can graduate to auto-send while refunds stay in draft. You set the pace, topic by topic.
Your mailbox stays yours
Connection tokens are encrypted (AES-256) at rest, shown to no one, and never stored in plain text.
Replies stay on the thread
Customers get a reply from your address, in your voice, on the original email, never from a relay.
One product, priced by how much you send.
Every plan includes every feature. The only difference is how many AI replies go out each month, so you only pay for the volume you actually handle.
Free
No card needed- 10 AI replies / mo
- Unlimited mailboxes & team seats
- All auto-send topics & playbooks
- Knowledge base, Shopify context & Slack alerts
Starter
- 250 AI replies / mo
- Unlimited mailboxes & team seats
- All auto-send topics & playbooks
- Knowledge base, Shopify context & Slack alerts
Growth
Most popular- 1,000 AI replies / mo
- Unlimited mailboxes & team seats
- All auto-send topics & playbooks
- Knowledge base, Shopify context & Slack alerts
Scale
- 4,000 AI replies / mo
- Unlimited mailboxes & team seats
- All auto-send topics & playbooks
- Knowledge base, Shopify context & Slack alerts
Unlimited AI replies with concierge setup and a monthly automation review, for high-volume brands that want it done for them.
Drafts never count against your allowance; an AI reply is only metered when it is actually sent. Need more volume? Move up a plan anytime.
Get your inbox answering for you.
Connect your mailbox in minutes. The agent starts in draft-only and earns the right to send as you approve, so you can try it without handing over the keys.
Drafts first, always · No credit card required