Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Support Agent (the “Service”), provided by Automations For eCom (“we,” “us,” or “our”). By creating an account or connecting a mailbox or store, you agree to these Terms. If you are using the Service on behalf of a company, you represent that you are authorized to bind that company.

1. The Service

Support Agent is an AI email-support tool for Shopify brands. It reads inbound customer emails from a mailbox you connect, categorizes them, drafts replies grounded in your knowledge base and live Shopify order data, and - once you have approved enough drafts in a given topic - can send approved replies on your behalf from your own mailbox. We may update, improve, or modify features over time.

2. Eligibility and accounts

• You must be at least 18 and able to form a binding contract.
• You are responsible for the accuracy of your account information and for all activity under your account.
• You must keep your login credentials secure and notify us of any unauthorized use.

3. Your responsibilities

• You represent that you are authorized to connect each mailbox, Shopify store, and other account you link, and to allow the Service to process the data within them.
• You are responsible for your customers’ data and for complying with all applicable laws (including privacy, consumer-protection, and anti-spam laws) in your use of the Service.
• You are responsible for the content of replies sent through the Service, including drafts you approve and messages sent automatically after a topic has earned autonomy.

4. Acceptable use

You agree not to:

• Use the Service to send spam, unlawful, deceptive, harassing, or infringing content.
• Attempt to reverse engineer, resell, or circumvent the Service’s technical limits or security.
• Interfere with the Service’s operation or access it through unauthorized means.
• Use the Service in violation of Google, Shopify, Slack, or other connected providers’ terms.

5. AI-generated content

The Service uses AI to draft replies. AI output can be inaccurate or incomplete. The “earned autonomy” design keeps a human in the loop until you have explicitly approved enough drafts in a topic to enable automatic sending. You are responsible for reviewing drafts and for all content sent, whether approved manually or sent automatically once a topic has graduated. We do not warrant that any draft is accurate, appropriate, or fit for a particular situation.

6. Third-party services

The Service integrates with third parties such as Google (Gmail and the Gemini AI API), Shopify, and Slack. Your use of those services is governed by their own terms and privacy policies. We are not responsible for third-party services, and your access to them may change or be discontinued by the provider.

7. Fees

Support Agent is a paid product. Fees, billing cycles, and any applicable trial or plan terms will be presented to you before you incur a charge. Unless stated otherwise, fees are non-refundable except as required by law. We may change pricing on prospective notice.

8. Intellectual property

We retain all rights in the Service, including its software, design, and trademarks. You retain all rights in your data, including your emails, knowledge base, and customer information. You grant us a limited license to process your data solely to provide and support the Service.

9. Confidentiality and data

Our handling of personal data is described in our Privacy Policy, which is incorporated into these Terms. We process the data within your connected accounts on your behalf and only to provide the Service.

10. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI drafts will be accurate.

11. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our total liability arising out of or relating to the Service will not exceed the amounts you paid us for the Service in the twelve months before the event giving rise to the claim.

12. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and expenses arising out of your use of the Service, your content and customer communications, or your breach of these Terms or of applicable law.

13. Termination

You may stop using the Service and disconnect your accounts at any time. We may suspend or terminate access if you breach these Terms or if required to protect the Service or others. On termination, your right to use the Service ends, and we will handle your data as described in the Privacy Policy.

14. Governing law

These Terms are governed by the laws of the United States, without regard to conflict-of-laws rules. You agree that the courts located in the United States will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, except where applicable law gives you the right to bring a claim elsewhere.

15. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above and, for material changes, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance.

16. Contact

Questions about these Terms? Email us at zeyad@automationsforecom.com.