Gorgias pricing in 2026: what the AI Agent really costs
Gorgias has two pricing layers most comparisons skip over: the helpdesk plan and the per-resolution AI Agent. Here's the full picture, worked examples at different volumes, and where the cost can surprise you.
The two layers of Gorgias pricing
Gorgias bills in two parts. First is the helpdesk plan, priced by how many tickets you handle per month. Second is the AI Agent, billed separately for each interaction it resolves automatically. You need the helpdesk plan to use the product at all; the AI Agent is the automation layer on top.
| Helpdesk plan | Approx. monthly price | Included tickets / month |
|---|---|---|
| Starter | $10 | 50 |
| Basic | $60 | 300 |
| Pro | $360 | 2,000 |
| Advanced | $900 | 5,000 |
| Enterprise | Custom | 5,000+ |
On top of the plan, the AI Agent costs about $1.00 per resolved automated interaction on monthly billing, or about $0.90 on annual billing. Crucially, you're billed for each interaction the AI resolves - so this line item grows in direct proportion to how much you automate.
Worked example: what AI actually costs at volume
The helpdesk tier is the easy part to budget. The AI Agent is where costs scale. Here's an illustrative monthly AI bill at different resolution volumes, using the published ~$0.90-$1.00 per resolution (helpdesk plan is additional):
| AI-resolved interactions / month | AI Agent cost (≈$0.90-$1.00 each) | Plus helpdesk plan |
|---|---|---|
| 500 | ≈ $450-$500 | Basic/Pro |
| 1,000 | ≈ $900-$1,000 | Pro |
| 3,000 | ≈ $2,700-$3,000 | Advanced |
| 10,000 | ≈ $9,000-$10,000 | Enterprise |
The thing to notice
With per-resolution pricing, success costs more. The better the AI gets at resolving tickets, the bigger the bill - the opposite of how you'd want automation economics to work as you scale.
Where the cost can surprise you
- Two line items, not one. The helpdesk plan and the AI Agent are billed separately.
- AI scales with volume. Automating more tickets directly increases the AI line.
- Ticket-tier overages. Exceeding your helpdesk plan's ticket allowance adds per-ticket charges.
- It's a migration cost too. Adopting Gorgias means moving your team onto a new helpdesk.
A flat-priced alternative
If the per-resolution model is what gives you pause, Support Agent takes the opposite approach: a flat subscription with no separate helpdesk plan and no per-resolution meter. It runs in your existing inbox, grounds replies in live Shopify order data, and earns the right to auto-send one topic at a time - so automating more lowers your cost per ticket instead of raising your bill.
Predictable pricing, on the inbox you already use
See how Support Agent handles the same WISMO, returns, and order questions - without a per-resolution bill.
Connect your inboxFrequently asked questions
How much does Gorgias cost per month?
It depends on two things: your helpdesk plan (roughly $10, $60, $360, or $900+ per month by ticket volume) and your AI Agent usage (about $0.90-$1.00 per resolved interaction). The AI cost scales with how much you automate.
How much does the Gorgias AI Agent cost?
Approximately $1.00 per resolved automated interaction on monthly billing, or about $0.90 on annual billing - charged on top of your helpdesk plan.
Is Gorgias's AI pricing expensive?
It's transparent, but because it's per-resolution, the cost grows as you automate more. At high volume the AI line can reach several thousand dollars a month. Flat-subscription tools like Support Agent invert that curve.
Is there a cheaper alternative to Gorgias's AI Agent?
For email-led Shopify teams, Support Agent offers flat-rate AI support from your own inbox with no per-resolution charge. Whether it's cheaper depends on volume, but the model is designed to get cheaper per ticket as you scale.